Hiring Right

Check out this interview with Zappos.com CEO Tony Hsieh on the importance of hiring the right people for your company's culture. He says the temptation for fast moving entrepreneurial firms can be to hire a person with good skills even if they are not a long term culture fit, but that doing so has cost his company more than $100 million when the wrong hire left and had to be replaced. Now Zappos.com has two sets of interviews for prospective employees -- one for skills and another for culture fit -- and the focus is on long term employee retention rather than on fixing a short term need.  http://www.businessinsider.com/tony-hsieh-making-the-right-hires-2010-10

-- Anne Claire Broughton, SJF Institute